Refund policy
Last updated: November 7, 2026
30 nights to try it
Comfort is personal, and one night won't tell you much. You have 30 nights from the day your order is delivered to try it. Wear it to bed as often as you like. If it isn't for you, send it back for a full refund. You don't need to give a reason.
How to send it back
- Email Hello@snuzzee.com with your order number before your 30 nights end.
- Wait for our reply with the return address. Please don't post anything to our company address.
- Wash the fabric and let it dry, following our care steps, then pack it with all its parts.
- Send it within 14 days of emailing us, and keep your proof of postage.
Your refund
We refund the full amount you paid for the item, to the payment method you used. We send it within 14 days of receiving your return, or of seeing your proof of postage if that comes first. Your bank may take a few more days to show it.
If you bought a two-pack or family pack, you can send back all of it or just part of it. For part of a pack, we refund an equal share of the pack price for each item you return.
Return postage
If you're sending it back because it wasn't for you, you pay the postage. If it arrived faulty, damaged or wrong, we pay.
Faulty, damaged or wrong items
Email us with your order number and a photo of the problem. We'll send a replacement or give you a refund. You don't have to wait until the end of your 30 nights.
1-year limited warranty
Every order comes with a 1-year warranty, starting the day your order is delivered. It covers faults in materials and workmanship when the product is used normally.
If something goes wrong, email us with your order number and a description or photo of the problem. We'll repair it, replace it or refund what you paid for it. If we need it back, we pay the postage.
The warranty doesn't cover normal wear, accidental damage, damage from misuse or from not following our care steps, or lost items.
The warranty comes from Elegant House LLC, trading as Snuzzee, 30 N. Gould St., Ste N, Sheridan, WY 82801, United States.
Your legal rights
Our trial and warranty are added to your legal rights, and they don't replace them. Nothing in this policy limits the rights you have under the consumer laws where you live.
United States: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: Your rights under the Consumer Guarantees Act 1993 aren't affected.
EU and UK: Your legal rights for faulty goods can last longer than this warranty. You also have a legal right to cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us by email before the 14 days end. You can use the form below, but you don't have to. Send the items back within 14 days of telling us, paying the return postage yourself. We refund what you paid, using the same payment method, within 14 days of hearing from you. We may wait until we receive the items or see your proof of postage.
Cancellation form (EU and UK)
Only fill this in if you want to cancel your order.
To: Elegant House LLC, trading as Snuzzee, 30 N. Gould St., Ste N, Sheridan, WY 82801, United States, Hello@snuzzee.com
I give notice that I cancel my contract for the sale of these goods: ____________
Ordered on / received on: ____________
Name: ____________
Address: ____________
Signature (paper forms only): ____________
Date: ____________