Shipping policy

Last updated: November 7, 2026

Free shipping

Shipping is free on every order.

How long it takes

Orders arrive in 8–14 days from the day you order. Customs checks, holidays or bad weather can occasionally add time. If we can't deliver in that time, we'll tell you, and you can cancel for a full refund.

Where we ship

We ship to the US, the UK, Canada, Australia, New Zealand and all 27 EU countries. We don't ship anywhere else at the moment.

Tracking

We email you when your order ships. If it has a tracking number, you'll find it in that email.

Taxes and import charges

Prices don't include sales tax or VAT. Where tax applies, you'll see it at checkout before you pay.

Some countries also charge import duties or fees when an order arrives. Your country's customs office sets these, and you're responsible for paying them unless your checkout says they're already included.

Late or lost orders

If your order hasn't arrived 14 days after you placed it, email Hello@snuzzee.com with your order number. If it's lost, we'll send a new one or give you a full refund.

If your order arrives damaged, see our Return and refund policy.